Lehrstuhl für IT-Management

ICT-related overload, or the emotional and cognitive state that occurs when individuals are unable to efficiently retrieve and process information delivered by, or associated with, ICT, is an epiphenomenon. While prior research tends to ascribe this phenomenon to the amount of information delivered, this study presents and provides significant empirical support for an
expanded cognitive perspective of ICT-related overload, which views individuals’ information-processing capabilities as being reliant on differences in mental representations associated with cultural, demographic, and experiential factors. Specifically, based on a survey with 1,004 mobile phone users, we find that (1) polychronic individuals experience less ICT-related
overload than monochronics; (2) memories of past emotional and cognitive overload increase ICT-related overload; and (3) age has inverse effects on different overload dimensions. Altogether, our findings challenge myths about information overload and multitasking, support a multidimensional conceptualization of ICT-related overload, and suggest ways that managers can reduce overload and leverage polychronicity.